Why Customer Service Matters in Health Care
National Business Capital Provides Guidelines for Medical Practitioners
Customer service might not be the first thing in mind when thinking about medical care, but it can have a lasting effect when patients think about your practice. How a facility or practitioner is perceived by their patients influences not only the size of a practitioner’s patient roster, but also the amount of government funding a healthcare facility receives.
It is no longer enough to have the best and newest equipment, facility, waiting room or medical qualifications. Empathy, consideration and compassion must be conveyed at every level of the patient experience, from the point of scheduling initial appointments to post-surgery hospital discharge.