The customer experience is at the center of business success, but it’s not easy to make sense of the data you collect through channels like e-commerce, social media and marketing campaigns. In fact, 30 percent of marketers say they struggle with putting together data from siloed sources to generate meaningful insights.
Customer relationship management (CRM) software solves the problem by putting the information from all your data sources in one place. If you’re looking for a robust CRM solution with additional features to handle other common business needs, Thryv may be the platform for you.
Thryv is multiservice CRM software for small business owners who want to be able to manage numerous channels and tasks in one place. Whether you run an e-commerce store, a service business or even a nonprofit organization, Thryv provides both CRM and accounting tools to make your job easier.
All of Thryv’s features are accessible online or through a mobile app, so you can manage your customer information and interactions from any device.
If you have a Zapier account, you can integrate over 1,500 other services with the Thryv platform to enhance functionality. An import feature lets you bring in information from existing lists and booking calendars so that you don’t have to spend hours transferring data during setup.
Thryv offers two pricing plans to accommodate small business needs:
To get a feel of how Thryv works before signing up, you can schedule a free demo of the platform.
Customer reviews on Consumer Affairs give DexYP, provider of Thyv, an overall satisfaction rating of 3 out of 5. The platform received a score of 8.5 from FinancesOnline, 3.69 out of 5 from Software Advice and 3.5 out of 5 from Capterra.
Feedback from Thryv users shows they’re most satisfied with:
However, other users report Thryv could do better in several areas:
Adopting a CRM solution can really boost your sales. On average, businesses make $8.71 for every dollar invested – that’s a significant ROI! Businesses using CRM software have also been shown to improve customer retention rates by as much as 27 percent.
Why? It’s the 360-degree view of your customers that platforms like Thryv provide. About 80 percent of your audience will find you online first, and interact with your company through multiple channels before making a purchase. If you use the data from these interactions to get a better understanding of their preferences and provide a good experience, 75 percent of them are likely to spend more.
Without CRM software, you could easily miss important data points with the potential to improve your marketing campaigns using targeted, personalized messages. Thryv collects and organizes this information so that you and your team always have the most up-to-date profile of every customer. Since the whole process is automated, there’s less chance of error, and your marketing and customer service operations become much more efficient.
Ready to make the insights from your CRM solution work for you? Additional business services from National Business Capital may be able to help. Combining the data from Thryv with options like 24/7 phone answering can take the customer experience to the next level by improving response times and ensuring your customers always receive stellar personalized service.
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Our expert Business Financing Advisors work within our 75+ Lender Marketplace in real time to give you easy access to the best low-interest SBA loans, short and long-term loans and business lines of credit, as well as a full suite of revenue-driving business services.
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Megan is passionate about helping business owners along their journey - providing them with relevant content they can use in their day-to-day operations.